Docket Entries Since Last Update
NOTE: This court's RSS feed does not list MOTION entries, so Bloomberg Law cannot detect them and thus they will not be listed here. However, motions will be included if you update the docket.
Once reputational risk triggers have been identified, use a risk matrix to set risk levels for each event. One way to set the risk level is to factor in anticipation of damage to the brand, legal and regulatory liability, and exposure to the loss of revenue and customers (see sample risk map).
Next, consider how your organization will respond to reputational risk events. Don't forget that such events require vigilant and thoughtful measures to minimize damage and possibly regain the trust of your stakeholders.
To help define proactive management of reputational risk events use the reputational risk map you have compiled and factor in responses to the following:
• When to respond as well as how often and on what schedule to give follow-up responses.
• Who to involve in the response and who to notify.
• What to include in the response.
• How to manage the response.
Additionally, make sure your measures factor in:
• Expected threats to strategy and opportunities for enhancement.
• Analysis of trends which may lead either to threats or opportunities.
• Action on reputational triggers resulting in successful execution.
Your responses measures should also include different reporting mechanisms that can include:
• Automatic alerts in transactional systems or reviews done by individuals that pick up early warning indicators of an impending crisis providing sufficient time to take corrective action.
• A systematic review of issues, exceptions and complaint trends that may point to operational, strategic, or product performance weakness.
• Periodic reporting of risks to reputation to senior management including presentations of major trends requiring changes to corporate behavior that could impact business plans and outcomes.
• Regularly monitoring remediated measures flagged for risks to reputation to ensure they have the desired effect.
Note that not all risks to an organization's reputation will originate from conduct or inaction by directors, officers, employees, business partners, suppliers, vendors, or other third parties. In the case of natural disasters, pandemic, or other global crises, the risk matrix must have an adjunct category for response processes for widespread, fast-moving issues such as the novel coronavirus Covid-19.